AFTER SALES SERVICE
Every driver and transport business knows how important it is to be able to rely on a service support network that takes care of their investment with speed and professionalism.
IVECO has 46 locations around Australia each offering trained, professional technicians, providing total support and assistance in every situation.
By placing your trust in authorised IVECO Service locations, you also have the guarantee of genuine 100 percent IVECO replacement parts, ensuring the performance and integrity of your vehicle is maintained at all times.
ROADSIDE ASSISTANCE
Every new truck sold by IVECO is covered by Roadside Assistance for the duration of the warranty period. After the initial phone call is made:
- A service vehicle will attend the breakdown and assess the repair of the truck roadside
- If the assessment indicates a problem unable to be repaired roadside, then the appropriate recovery unit will be contacted
- Liaison with the driver and fleet controller will be ongoing to ensure that everyone has the necessary information
- A transaction fee may occur for non-warranty items
- Every new IVECO and International truck is available with Assistance Non-Stop. A transaction fee may apply for ‘non-warranty’ assistance.
PERSONALISED MAINTENANCE
IVECO has created a range of tailored service and repair packages designed to maximise vehicle uptime by providing customers with total flexibility to tailor a personalised maintenance contract to suit their particular operation.
Elements is a specialised high quality service that aims to ensure the long life for every vehicle in all sectors. With Elements, the relationship between IVECO and our customers is further strengthened.
WARRANTY
To ensure peace of mind, all new IVECO commercial vehicles are covered by a factory warranty.
This standard warranty is designed to protect the customer from any defects in workmanship and materials.
Warranty duration, terms and conditions vary depending on the vehicle purchased and its usage.
EXTENDED WARRANTY
Designed to provide your Iveco with protection that continues after Iveco’s new commercial vehicle warranty cover ends.
The purchased extended warranty covers failures caused by defective material and/or factory workmanship for the Cover period.
Three, four and five years extended warranty refers to the warranty coverage period of three, four and five years from the New Vehicle Date in Service and are subject to the kilometre/operating hours limits, whichever occurs first.
